Refund policy
Thread & Honey
Thank you for shopping small and supporting Thread & Honey! Every piece is thoughtfully made to order, with love and attention to detail.
All Sales Are Final
Because our apparel is made specifically for each order, we do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or personal preferences.
Please review product descriptions, sizing information, and your order details carefully before purchasing.
Damaged, Defective, or Incorrect Items
We want you to love your Thread & Honey purchase!
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help make things right.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
Once we've reviewed the issue, we'll arrange an appropriate resolution, which may include a replacement or refund.
Order Cancellations
Because our products are made to order, please contact us as soon as possible if you need to cancel or modify an order.
We can accommodate cancellations or changes only if production has not yet begun.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions or concerns about your order, please reach out through our website's Contact page.
We're a small family-run business, and your support means the world to us.
Made with love, stitched with sweetness. 🍯